fbbaje Privacy Policy

1 Who We Are and How to Contact Us

fbbaje operates the online casino and sports betting Platform at fbbaje.pro, serving players across Bangladesh. For all privacy-related enquiries, data access requests, correction requests, or deletion requests, please contact our data team using the following details:

• Email: [email protected]
• Operating hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time for data requests: Within 14 calendar days of receipt

When submitting a data request, please include your registered mobile number or username so our team can locate your account efficiently and respond to your request promptly.

2 Information We Collect and How We Collect It

fbbaje collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including via cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data from document verification providers; fraud detection signals from payment processors such as bKash, Nagad, and Rocket; and geolocation data from IP lookup services used to confirm player location within Bangladesh.

We collect only the minimum data necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming interventions (for example, processing a self-exclusion request).

3 How We Use Your Personal Data

fbbaje uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account in good standing, and communicate account-related updates.
• Age and identity verification: To confirm that you are aged 21 or above before allowing access to real-money gaming services, in accordance with our responsible gaming commitments.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners, and to maintain accurate transaction records.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance and content of the Platform.
• Responsible gaming: To monitor for signs of problem gambling and, where appropriate, apply the responsible gaming tools you have requested (deposit limits, self-exclusion, cooling-off periods).
• Legal and compliance obligations: To meet record-keeping, anti-money laundering, and other legal obligations applicable to the operation of an online gaming platform.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL season offers or Eid specials) where you have not opted out of marketing communications. You may opt out at any time by contacting [email protected].

4 Legal Basis for Processing

fbbaje processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between fbbaje and you as a registered player — including account registration, payment processing, and game delivery.
• Legitimate interests: Processing carried out for fbbaje's legitimate business interests, including fraud detection, Platform security, and general business analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, informed consent — in particular, marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Legal obligation: Processing required to comply with applicable legal requirements, including identity verification, record retention, and anti-money laundering obligations.

5 Cookies and Tracking Technologies

fbbaje uses cookies and similar technologies (including session tokens, local storage, and analytics scripts) to operate and improve the Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences (such as language or display settings) and to provide enhanced Platform features. Disabling these may affect your experience.
• Analytics cookies: Used to collect aggregated, anonymised data on how players use the Platform — which pages are most visited, how long sessions last, and where errors occur. This data is used to improve Platform performance and does not identify individual users.

fbbaje does not use advertising or behavioural tracking cookies that build cross-site profiles for targeted advertising purposes. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from accessing the Platform.

6 Data Sharing and Third Parties

fbbaje does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following limited circumstances:

• Payment processors: We share the minimum financial and identity data required with bKash, Nagad, Rocket, Upay, and our banking partners to process your deposits and withdrawals securely.
• Identity verification providers: We may share identity documents and biometric data with specialist third-party verification providers to confirm age (21+) and identity as required.
• Fraud and security services: We share technical data (IP addresses, device fingerprints, transaction patterns) with fraud detection and cybersecurity service providers to protect the Platform and its players.
• Analytics providers: We share aggregated, anonymised usage data with analytics platforms to improve Platform performance. No individually identifiable data is shared for analytics purposes.
• Legal authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts when legally required to do so or when necessary to protect the rights, property, or safety of fbbaje, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of fbbaje's business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers who process personal data on fbbaje's behalf are required to maintain appropriate technical and organisational security measures and to process data only for the purposes for which it was shared.

7 Data Retention

fbbaje retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Personal data associated with active player accounts is retained for the duration of the account relationship.
• Closed accounts: Following account closure, fbbaje retains identity verification records, transaction history, and communications data for a minimum period of five (5) years to meet legal record-keeping and anti-money laundering obligations.
• Self-excluded accounts: Records of self-exclusion requests are retained for the full duration of the exclusion period and for at least two (2) years following the expiry of that period, to prevent circumvention of self-exclusion by re-registration.
• Support communications: Customer support correspondence is retained for three (3) years from the date of the last interaction.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8 Data Security

fbbaje implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• SSL/TLS encryption: All data in transit between your device and fbbaje.pro is encrypted using current TLS protocols.
• Encrypted storage: Sensitive data at rest, including passwords (stored as hashed values) and payment references, is stored using industry-standard encryption.
• Access controls: Access to personal data is restricted to authorised fbbaje personnel who require it to perform their job functions. Access is logged and reviewed regularly.
• Intrusion detection: fbbaje employs automated monitoring systems to detect and respond to suspicious access attempts, unusual activity patterns, and potential security incidents.
• Regular security reviews: Our security infrastructure and data handling procedures are reviewed on a regular basis to identify and address potential vulnerabilities.

While fbbaje takes all reasonable precautions to secure your data, no system can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights or interests, fbbaje will notify affected players as soon as reasonably practicable.

9 Your Rights Over Your Personal Data

As a fbbaje player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]:

• Right of access: Request a copy of all personal data fbbaje holds about you.
• Right to rectification: Request correction of any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: Request that we limit the way we use your data in certain circumstances — for example, while a dispute is being investigated.
• Right to data portability: Request a structured, machine-readable copy of the personal data you provided to fbbaje, for transfer to another platform.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), withdraw that consent at any time without affecting prior lawful processing.
• Right to object: Object to processing carried out on the basis of fbbaje's legitimate interests, including direct marketing.

fbbaje will respond to all data rights requests within 14 calendar days of receipt. In complex cases, we may extend this period by a further 14 days with prior notice. We may need to verify your identity before processing a data rights request to ensure we do not disclose data to an unauthorised party.

10 Children and Minors

The fbbaje Platform is strictly for adults aged 21 and above. 21+ We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a minor, we will immediately close that account, return any deposits made (subject to fraud review), and delete the associated personal data from our systems.

If you believe a minor may have registered an account on the fbbaje Platform, please notify us immediately at [email protected] so we can take prompt action.

11 Links to Third-Party Content

The fbbaje Platform may reference third-party services such as bKash, Nagad, or Rocket in the context of payment processing. These third-party services operate under their own privacy policies, which are independent of this Policy. fbbaje is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you use in connection with your fbbaje account.

12 Changes to This Privacy Policy

fbbaje reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered email address or through an in-platform notification at least seven (7) days before the changes take effect. The most current version of this Policy will always be available at fbbaje.pro/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Continued use of the Platform after the updated Policy takes effect constitutes your acceptance of the revised terms.

13 Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact fbbaje using the following details:

• Email: [email protected]
• Subject line for data requests: "Privacy Request – [Your Username]"
• Response time: Within 14 calendar days
• Available: 24/7, Bangladesh Standard Time (BST, UTC+6)

We take every privacy concern seriously and are committed to resolving your requests fairly, promptly, and transparently.